Dispatch & Scheduling Coordinator

Schedule: Monday-Friday, 8:00 AM-4:30 PM
Pay: $18-$20/hour
Location: Onsite - Ramsey, MN
Type: Temp-to-Hire

Position Summary

A growing restoration and emergency services organization is seeking a highly organized Dispatch & Scheduling Coordinator to support daily field operations. This role involves dispatching technicians, prioritizing emergency service calls, managing schedules, and providing exceptional customer service. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced, multi-tasking environment.

This position plays a critical part in coordinating emergency response, vendor scheduling, work order management, and administrative support for ongoing restoration, mitigation, and repair projects.

Key Responsibilities:

• Answer, route, and document incoming customer calls, service inquiries, and emergency requests
• Enter and maintain accurate job information, customer data, service notes, and scheduling details
• Prioritize, assign, and dispatch field technicians for emergency restoration, mitigation, and repair work
• Coordinate daily service schedules, technician availability, job timelines, and follow-up appointments
• Provide customer service support, updates, and follow-through on open service orders
• Communicate with vendors, subcontractors, and trades to schedule repair work, inspections, and onsite visits
• Create and process purchase orders, payments, job files, and work authorizations
• Support office operations through general administrative tasks, data entry, documentation, and record keeping
• Ensure timely coordination of repair inspections, quality checks, and project updates
• Collaborate with project managers, field teams, and service coordinators to ensure on-time job completion

Skills & Qualifications:

Preferred, not required:

• Experience in dispatching, scheduling, service coordination, or call center operations
• Customer service or administrative experience in construction, restoration, field service, logistics, or home services

Required:

• Strong multi-tasking skills and ability to manage high-volume, fast-paced environments
• Effective problem-solving, prioritization, and decision-making abilities
• Positive, energetic, and professional communication skills
• Basic proficiency in Microsoft Office, data entry, and general computer systems
• Desire to grow, learn, and develop within the organization

Contract Period Benefits (Through Staffing Agency)

• Medical coverage (MEC), pharmacy benefits, virtual care, emotional support access
• Hospital indemnity insurance
• Dental & vision plans
• Accident & critical illness coverage
• Life insurance & short-term disability (20+ hrs/week)
• Earned Safe & Sick Time (as required by state/local law)
• Access to discount programs for travel, entertainment, shopping, and more

Perm-Hire Benefits

• Paid training + ongoing coaching
• 100% employer-paid medical & vision
• Dental coverage
• Paid holidays and vacation
• 3.5% 401(k) match
• Bonus opportunities
• Long-term advancement opportunities
• Benefits active after 90 days